Emails

Cancelled order

Send an email to customers notifying them when their order has been cancelled

POS refunded order

Let customers know when a full or partial refund is on its way to them for their POS order.

New account

Customer “new account” emails are sent to the customer when a customer signs up via checkout or account pages.

Reset password

Customer “reset password” emails are sent when customers reset their passwords.

Customer note

Let your shoppers know when you’ve added a note to their order.

Order details

Manually send an email to your shoppers containing their order information and payment links.

Processing order

Let your shoppers know that you’re processing their order following successful payment.

Order on-hold

This order notification will be sent to shoppers after an order is placed on-hold from a Pending, Cancelled, or Failed order status.

Failed order

Let shoppers know when their order has failed and what to do next.

Failed order

Select who should be notified if an order that was previously processing or on-hold has failed.

Cancelled order

Select who should be notified if an order that was previously processing or on-hold gets cancelled.

New order

Choose who gets notified when a new order is received.

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